Privacy Policy

Build N Fixit LLC ("Build N Fixit," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website at buildnfixit.com and related services.

1. Information We Collect

We collect the following types of personal information when you interact with our website and services:

• Contact information — name, email address, and phone number provided through our service request forms, contact form, or contractor matching flow.
• Service details — a description of the home repair or improvement work you need, your zip code, and your scheduling preferences.
• Communication preferences — your preferred contact method (email or phone) and any messaging consent you provide.
• Usage data — standard web analytics such as pages visited, browser type, and device information collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Match you with qualified, vetted contractors in the Sacramento area.
• Communicate with you about your service requests, including sending text messages (SMS/MMS) to provide status updates, contractor match notifications, appointment confirmations, and follow-up communications.
• Respond to your inquiries and customer service requests.
• Improve our website and the quality of our service.
• Comply with legal obligations and protect against fraud or misuse.

4. How We Share Your Information

We share your personal information only in the following circumstances:

• With contractors — When you submit a service request or accept a contractor match, we share your name, contact information, and service details with the matched contractor so they can reach out to you.
• Service providers — We use third-party services to operate our platform, including messaging providers (for sending text messages), hosting providers, and analytics tools. These providers access your data only to perform services on our behalf and are contractually obligated to protect it.
• Legal requirements — We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. If you opt out of text messaging, we will retain a record of your opt-out preference to ensure we honor your request. You may request deletion of your personal data by contacting us at the email address below.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Opt out of text messaging by replying STOP to any message.

To exercise any of these rights, please contact us using the information in Section 9 below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: